A new approach to succeeding in negotiations where failure is not an option, from one of the world's most experienced kidnap for ransom negotiators. About the Author Scott Walker is one of the world's most experienced kidnap for ransom negotiators, having helped resolve more than 300 cases and other similar crises such as piracy and cyber extortion attacks. Scott spent sixteen years as a Scotland Yard detective engaged in covert, counter-terrorism and kidnapping operations. He left the police in 2015 to support organisations, government departments and private individuals negotiating the release of hostages all over the world. Scott uses his decades of experience to help individuals, teams and organisations develop a unique understanding of what makes people think, feel and act, specifically in times of adversity, conflict and uncertainty. He regularly speaks at events globally and coaches executives at all levels of an organisation on how enhance their resilience, emotional intelligence and communication skills to improve their strategy and leadership. He also supports companies to build a resilient mindset culture and develop engaged, fulfilled, purpose-driven and productive teams.