Refund & Return Policy for Boipokabd.com
Effective Date: 1st October 2023
1. Refund Policy:
1.1 We take pride in the quality of our eBooks and strive to ensure your satisfaction. If you are not entirely satisfied with your purchase, we offer a full refund on the same days of the purchase date.
1.2 We offer cash on delivery so in such case you are requested to check the product in front of deliveryman. In case of pre order and advance payment please contact our Customer Support team at [email address] or call (phone number) with your order number and a brief explanation of the reason for your refund request.
1.3 Once your refund request is received, we will process it within [3 days]. The refunded amount will be credited to the original payment method used for the purchase. Please note that delivery charge should be bourn by the requester/ customer.
2. Return Policy:
2.1 Since ebooks are digital products, they are not eligible for physical returns. However, if you encounter technical issues or difficulties accessing the ebook, please contact our Customer Support team for assistance.
2.2 Our Customer Support team will work diligently to help resolve any technical problems you may encounter. If we are unable to provide a satisfactory solution within a reasonable timeframe, you may be eligible for a refund as outlined in our Refund Policy.
3. Damaged or Defective Ebooks:
3.1 If you receive an ebook that is damaged or appears to be defective, please contact our Customer Support team within 2 days of purchase. We will investigate the issue and provide a replacement of ebook or a full refund, as determined appropriate.
4. Contact Information:
For any refund, return, or technical assistance inquiries, please contact our Customer Support team at:
Email: info@boipokabd.com
Phone: 01751090199
Working hours: 9.00am to 5.00pm
5. Exceptions:
5.1 This policy does not cover instances where the customer's inability to access or use the ebook is due to incompatible devices, software, or user error.
5.2 This policy does not apply to promotional or free ebooks.
6. Changes to the Policy:
6.1 Boipokabd.com reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website.
